Gaya APA

Brown, Andrew. (1991). Customer care management / Andrew Brown . Oxford :: Butterworth-Heinemann Publications,.

Gaya Chicago

Brown, Andrew. Customer care management / Andrew Brown. Oxford :: Butterworth-Heinemann Publications,, 1991. Text.

Gaya MLA

Brown, Andrew. Customer care management / Andrew Brown. Oxford :: Butterworth-Heinemann Publications,, 1991. Text.

Gaya Turabian

Brown, Andrew. Customer care management / Andrew Brown. Oxford :: Butterworth-Heinemann Publications,, 1991. Print.