Gaya APA

Tjiptono, Fandy. (2017). Service Management : Mewujudkan Layanan Prima / Fandy Tjiptono (Ed. III). Yogyakarta :: Andi,.

Gaya Chicago

Tjiptono, Fandy. Service Management : Mewujudkan Layanan Prima / Fandy Tjiptono. Ed. III Yogyakarta :: Andi,, 2017. Text.

Gaya MLA

Tjiptono, Fandy. Service Management : Mewujudkan Layanan Prima / Fandy Tjiptono. Ed. III Yogyakarta :: Andi,, 2017. Text.

Gaya Turabian

Tjiptono, Fandy. Service Management : Mewujudkan Layanan Prima / Fandy Tjiptono. Ed. III Yogyakarta :: Andi,, 2017. Print.